Frequently Asked Questions

Can’t find the question you’re looking for? Email hello@boxti.com.au

Delivery Questions

How much notice is needed for orders?

Custom Gift Design Service – each project is carefully curated and assembled with your preferences and specifications in mind. We like to have 3-6 weeks for the design process (including revisions back and forth, and 3 weeks for sourcing and assembly). With that said, these are simply guidelines and we are happy to accommodate rush orders based on availability. A rush charge may apply. Please ask!

Pre-Designed Gift Shop – orders in our online shop ship out within 1business day. For unusually large orders, the turnaround time is closer to 3 to 5 business days in which case, we will immediately contact you with an ETA. 

Need your gift send on a specific date? Select you preferred delivery date at the checkout!

When is my order dispatched?

Pre-Designed Gift Shop Orders:

Pre-Designed Gift Shop orders are generally dispatched for shipping within 1 business day from the date of receipt of your order through the site. Delivery of your order is estimated to take place up to 7 days after the date of dispatch. If you require a later delivery date, please select your date at the checkout.

Custom Gift Design Service:

Each Custom Gift Design project is carefully curated and assembled with your preferences and specifications in mind. We will require an estimated 3 to 6 weeks to complete the design process (including revisions back and forth, and an estimated 3 weeks for sourcing and assembly). We are happy to accommodate rush orders based on availability and a rush charge may apply, please contact us for further information.

Delivery times are estimates only. We use the courier company Sendle for delivery of orders in accordance with the estimated delivery date. There may be unforeseen circumstances and/or circumstances outside of our control that may delay delivery. Although every effort is made to ensure delivery by the expected date is made, we cannot guarantee delivery dates.

Delivery outside the estimated delivery time-frame does not entitle you to cancel your order nor will any refunds be provided.

Substitutions

Where an item or product is unavailable, we reserve the right to substitute any product or item with a replacement of equal or greater quality and value.

Delivery Days

All deliveries will take place on business days during standard business trading hours. Deliveries are not available on weekends and public holidays.

Delivery areas

Delivery is currently only available within Australia. If you are looking to ship outside of Australia, please contact us for a custom quote. We can ship to multiple addresses if required, please email us at hello@boxti.com.au.

How do I know my order’s been received?

You will receive a confirmation email to confirm the order followed by an email with tracking details once the Boxti has been dispatched.

What if I am not home to receive my delivery?

If no one is available to accept delivery the following processes will apply:

  • A pick-up card will be left in the letterbox for collection of the delivery at the nearest collection depot [if option selected at checkout?]; or
  • The delivery will be left at the premises either:
  1. as per your instructions that may be written at checkout on the Site ‘leave at front/back door’ etc; or
  2. if courier considers it safe will leave the delivery in a secure and suitable location on the premises; or
  3. If not suitable to leave delivery at the premises, the item will be returned to the collection depot and if not collected within 7-10 daysthe order is to be returned to the origin of dispatch and the customer will be contacted to arrange re-delivery additional costs incurred.

Where evidence of a delivery is produced by our courier, we cannot accept liability for deliveries that are reported as missing or undelivered.

Help! I’ve written the wrong address!

Email us straight away to see if we can remedy the issue straight away. It is your responsibility to ensure the correct address details are provided upon placement of orders on the Site. Additional delivery fees will apply and become payable by you for return of delivers and re-delivery of orders dispatched to an incorrect address supplied to us by you.

Do I need to show ID if my order contains alcohol?

Orders placed for gifts containing alcohol are strictly limited to the supply of less than 1.5 litres and must only be purchased by and delivered to persons aged 18 years or over. By placing an order for a gift containing alcohol, you warrant and represent the recipient and you are aged 18 years or over. The gift recipient may be required to sign upon delivery and provide valid identification for proof of age.

We may not be unable to deliver gifts containing alcohol to some locations where certain laws have declared the delivery address within a ‘dry zone’. Please ensure you check the zoning of the delivery address with the local authorities before placing an order.

Can I ship to multiple addresses?

Yes – please email us at hello@boxti.com.au to let us know.

How much does shipping cost?

All pre-designed boxes in our online shop include free delivery Australia-wide.

For large custom orders we will contact you to provide a shipping estimate upon placement of your order and confirm total shipping costs prior to dispatch.

Orders will be dispatched once full payment has been received.

Customising Gifts

Can I customise my gift?

Absolutely! Want to create a one-of-a-kind gift, swap out an item or hit a certain price point? Just contact us.

Can I add a personalised note?

Of course! Our standard notecard can be included with a handwritten message or we can even include it blank with your gift if you prefer to write your own message. Please specify your personal note or sentiment before adding to cart. You can always contact us to add any notes to your order.

Do you have order minimums for custom orders?

Custom Gift Design Service – we do have order minimums, which vary based upon gift type (i.e. client appreciation, workshop, bridal party, etc.). We require a $150 deposit to start the design process. This amount reserves your gifting date and acts as a deposit towards your final bill. We ask that each order be confirmed and paid at least 21 days prior to your gifting delivery date.

Pre-Designed Gift Shop – there are no set minimums to order. However, for orders over 10 boxes, we ask that you contact us for a custom shipping quote. We want to make sure your gifts arrive at your destination in the most efficient and cost effective way possible.

I make/represent something that would be a perfect addition for Boxti, how can I get in touch?

We love discovering new brands and products that would be a great fit for our gifts! We are always on the lookout for high-quality, locally-inspired items to add to our offering. Do you have something you think belongs in our collection? Contact us here, we’d love to hear from you!

Payment & Return Policy

Which forms of payment do you accept?

Credit card payment is taken through Stripe

What is your return policy?

Refunds

All orders that are shipped and delivered undamaged are final sale and non-refundable.

Damaged or Defective Goods

Where an order has been delivered with any items that are out of date, defective or established as damaged through the delivery process, please contact us within 24 hours to arrange for a replacement of such items.

Cancellation of Orders

If an email is received by us requesting cancellation of an order before 10am the day following placement of an order, the order may be cancelled. We will confirm cancellation of the order if the request is received within the stated time-frame.

Once an order has been dispatched it cannot be cancelled. Due to the time and attention we take in making each gift, all orders are final sale and non-refundable unless we confirm acceptance of a cancellation.

How Boxti Works

Choose from our range of
beautifully curated boxes.

We’ll deliver your boxti for free, anywhere in Australia!

When your loved one recieves their boxti, they’ll be full of joy!

Get 10% off your first Boxti